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Just bought a coverage for kitchen appliances. I tried to contact customer service about unclear details in agreement. I cancelled the coverage same day after reading multiple complains. Will see how many years it will take to get my money back. Unfortunately Customers rarely put in reviews when they are happy.
On its Better Business Bureau page, Stanley Warranty already had an F rating prior to the announcement of its cessation of services to its customers. On Yelp, a recent review includes a comment about a refund check from the company to the customer, who had canceled services ahead of the expiration of the contract period, being denied due to insufficient funds. That review was created in December of 2015, leading to the obvious question whether or not Stanley was insolvent well before it closed its doors in 2016. Interestingly, reading past reviews on Yelp leads you to at least one claim in 2014 that Stanley Warranty had announced on its company website that it was closing. And no matter how far back in time a reader travels on Yelp, the story seems to be consistently poor, one unhappy customer after another. Complaint against Stanley Warranty, LLC, alleging that the company had committed acts contrary to its contractual commitments to its customers.
Stanley Home Warranty (aka Stanley Safe Club) Summary
All of these companies have something in common. They sold home service contracts right up until the day they shut the office lights off and locked the doors. Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.
We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users. Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. My family had to go through two weeks without AC in Las Vegas at temperatures over 100F.
Business Profile Summary
Working with the sales people was a nonthreatening, very pleasant experience. And if you are a Stanley Warranty customer who would like to share information with other readers in the same boat as you then please share your story in the comments section below. Here’s a quick analysis that we can provide to readers seeking more information about Stanley Warranty’s abrupt closure and the precedences set by other companies that pulled this same move in recent years.
This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
third world experience
Colonial Home Warranty, sought bankruptcy protection. Through bankruptcy, the company appears to have been able to escape financial responsibility for unfulfilled service contracts and repair bills from their contractors. Whether or not Stanley Warranty will seek similar protection is not clear at this time. I just recently purchased this coverage , So far sound like a great deal, the representative was professional and courteous sounds like alot of bad reviews from what i see, I think its just a matter of patience. I sure hope this turns out to be a legitimate coverage. We use dedicated people and clever technology to safeguard our platform.
"Complaints Unresolved" tells how many complaints consumers have filed about the company on Scambook. "Unresolved Reported Damages"shows how much money has been lost by all of users who filed complaints against the company. I have called numerous times to have my garbage disposal fixed. I waited each time almost an hour on the phone either to be disconnected or several actually getting through. I was given the name of a plumber that would be out.
Extremely Dissatisfied with Stanley' Payment of Claim
This may be the single biggest black eye that the home warranty industry has received in the last decade, and it just keeps happening. I filed my second claim for my pool heater which is covered by the warranty on October 16, 2013 and filed an online claim to get a service appointment arranged. My numerous calls following lengthy hold times, received by phone receptionists and the standard response was that someone would call me back. I purchased the Stanley Gold service June 9th.
Companies selling home service contracts in the United States. That article by Warranty Week is an excellent resource. Keep in mind that if the home warranty company you choose is using its sales to finance its claims then you can probably count on two things happening. One, the company will do whatever it can to avoid paying your claims. Two, the company will eventually get into hot water and close up quickly in order to try to avoid the owners bearing personal responsibility for the actions of the company. In a nutshell, the chance of Stanley Warranty’s customers seeing refunds is very, very slim.
I asked them about canceling my policy and was told I needed to speak to a cancelation specialist. Reviews for Stanley Warranty, also known as Stanley Safe Club, here on HomeWarrantyReviews.com are almost entirely negative. The reviews reflect an apparent trend of the company not honoring its promises to customers or contractors who performed repairs on its behalf. Many of the worst reviews mention repair contractors pursuing payments from the homeowners after Stanley Warranty failed to fulfill its duty to make those payments in a timely manner. We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company.
Since then the page has accumulated 1 consumer complaint. On average users reported $500.00 of damages. Show customers why they should trust your business over your competitors... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
This score is purely based on complaints submitted to Scambook by consumers. Based on the submitted complaints, number grades from 10 to 1 are assigned to businesses. If there is insufficient information or pending updates to a business’ profile, you will see a 'NR' score. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I have received your email verifying my information.
I have been trying to file a claim since September 14th. The Gold service never received the information from Stanley and I have been calling back and forward almost a month because I have a broken down car that I have no coverage to pay for the service. I have been speaking to several customer service as well as the supervisor. I call in yesterday left a message with a Victoria about issue she advised I would get a call back from Trevor but 24 hours later still no call!! I am currently contacting the BBB in NJ filing a complaint. Perhaps the most insulting element of this story is that Stanley Warranty sold its service contracts with a promise of zero service fees.
PLEASE DON'T GIVE THEM YOUR MONEY FREUD FAKE THEIFS ROBBERY
Fred Swartz I love helping people resolve complex problems and seeing justice served. The store should accept the returned item and offer the claimant a $20 gift card in goodwill. I recently pruchased a home warranty through Stanlely. Eric was very professional and complete in his service to me. My hope is that if and when I do have a claim I can expect the same treatment.
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